Shipping policy

Vintage Condition & Care

Please be aware that all of our items are vintage. Imperfections and aged patina are to be expected due to the age of each product. Please read the condition notes within each product description and click on the photos to maximise them for a clearer view. If you would like more images of a particular item or have any questions, please don't hesitate to contact us using the contact form or at studio@studiosale.uk. A condition report with further details can also be provided for each item upon request.

Dispatch Time

We will dispatch items within 5 working days unless otherwise stated on the banner at the top of the webpage. If you urgently need your item, please get in touch and we will do everything we can to get it to you sooner.

Standard Delivery & Postage Tiers

Postage is calculated separately for each item based on size, weight, and value:

  • Small items under £50: Sent via Royal Mail 48-Hour Tracked.

  • Small items under £100: Sent via Royal Mail 48-Hour Tracked and Signed For.

  • Small items over £100: Sent via Royal Mail Special Delivery.

  • Larger and heavier items over £100: Sent via Parcelforce 24.

Oversized Delivery

If your item is too large for Royal Mail or Parcelforce, it will be sent with a specialist courier. For shipping enquiries or quotes on oversized pieces, please message us at studio@studiosale.uk in advance.

Combined Postage

If multiple items can be packaged safely together, we will automatically calculate the combined cost and refund the difference in postage after purchase. Alternatively, you are welcome to contact us via studio@studiosale.uk for a combined postage quote before buying.

Delivery and Tracking

Please note that the majority of our items are sent via tracked and signed-for services to ensure safe transit, which requires someone to be home to receive the delivery. Tracking information is automatically generated and emailed when your order is dispatched—please check your spam or junk folder if you do not see this in your inbox. If you miss your delivery, please use your tracking number to arrange a redelivery or collection directly with the carrier.

Free Local Collection

All items can be collected for free from East Edinburgh, usually within 5 days. Please email studio@studiosale.uk to arrange.

International Shipping

Unfortunately, at this time we cannot accommodate international shipping. However, we are actively working towards making this an available option in the future.

Returns & Damage

    • Change-of-Mind Returns: While we hope you love your piece, under UK regulations you have the right to cancel and return a change-of-mind purchase within 14 days of receiving your order.

    • Return Postage & Transit Risk: Customers are responsible for all return postage costs. Items must be returned securely in their original condition and packaging. Because buyers are responsible for safe return shipping on change-of-mind returns, we recommend using a tracked and insured delivery service, as we cannot issue refunds for items lost or damaged in transit back to us. If an item is returned in a diminished or damaged condition due to handling, a proportionate deduction may be made from your refund.

    • Transit Issues or Damage: If an item arrives damaged or isn't as described, please let us know within 48 hours of receipt by emailing us at studio@studiosale.uk. Please send detailed photographs of both the item and its packaging, and retain the item and all packaging materials until the issue has been fully resolved with Studio Sale.

Our Packaging

We prioritise reusing packaging and building a strong, safe parcel over aesthetics—so sometimes our parcels are not quite as nice-looking as the objects inside! We are working on reducing plastic tape and wrapping in favour of recycled card and paper.